Returns & order support
Updated October 26, 2026
Need help with an item?
Contact SHALOM with your order or request reference and a description of the issue. For damage or an incorrect item, include photographs where possible. Please contact us before sending an item back so we can provide the appropriate instructions.
7-day return requests
Contact us within 7 days of delivery to request a return. We will review your request and provide return instructions. Please contact us before sending anything back.
Before purchase
Item eligibility, condition requirements, return shipping arrangements and refund timing are still being finalized. Request these terms in writing for your exact item before paying. No blanket final-sale condition is imposed by this page.
Unpaid requests
You can change or withdraw an unpaid request by contacting us with your reference. A request alone does not charge you or reserve stock.